(281) 242-8463 (TIME)

FAQ

1) How long is the consultation?

Please allow at least one hour for your consultation. We strive to spend as much time needed with each patient (new and old) to answer all questions and to have a thorough visit.

2) What can I expect during my consultation at Timeless Plastic Surgery?

When you arrive for your consultation, you can expect a professional and comforting greeting from our front office staff.  You will be given a few forms to fill out, which will help us get a better understanding of why you are here and also a peek into your health history. After you have completed the forms, you will be taken back and introduced to your consultant.

The consultant will speak with you about what you would like to change about your body, discuss your expectations, and have you look at our numerous before and after photograph books. These books will give you an opportunity to find patients who have a similar “before” look and to check out their results from a particular procedure. After reviewing the photos and meeting with your consultant, you will now be introduced to your surgeon for the final step of your consultation. Your surgeon will speak with you regarding recommendations for you and what you should expect. PLEASE FEEL FREE TO ASK US ANY QUESTIONS DURING YOUR CONSULTATION. We want you to feel as though you’re gaining knowledge of the surgery.

Toward the end of your consultation, your consultant will give you detailed quotes of the procedure(s) that you and your surgeon have decided on. If you are interested in financing or our payment plans, that information will be given to you at this time. Finally, if you are ready to schedule the procedure, you can do so right then, or you can go home and give our office a call when you are ready.

3) Can I bring my husband/friend/family member to my consultation? 

You are welcome to bring whomever you choose to your consultation. We do ask that you try to make an arrangement for your children, as we prefer that the attention be focused on YOU. This appointment may be lengthy, and we do not have entertainment for children. However, we understand schedules and childcare arrangements, so we are happy to see you even if your children must attend the consultation as well.

4) If I feel that I am ready to move forward with surgery, when can I schedule?

Dates are based on our surgery schedule availability. Per your request, available surgery dates will be given to you during your consultation. Please note that surgery dates are first-come-first-serve only and can ONLY be reserved with a non-refundable scheduling fee.

5) Once surgery has been scheduled, do I have any appointments before then?

Yes. You will need to schedule your preoperative appointment two (2) weeks before your surgery date.

6) Am I obligated to schedule surgery during my consultation?

NO! We understand that some patients might not be financially, emotionally, or physically (work, child care, etc.) ready for their transformation into a Timeless Beauty. We want every patient to feel completely comfortable, and we offer a pressure-free environment. When the time is right, you will know, and we will be there for you 100% from beginning to end.

7.What is your Privacy Policy? 

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

This notice applies to the information and records we have about you, your health, and the health care and services you receive from Timeless Plastic Surgery. Your medical information, also called Protected Health Information (PHI), may include information created and received by us, may be in the form of written or electronic records or spoken words, and may include information about your health history, symptoms, examinations, test results, diagnoses, treatments, procedures, prescriptions, billing and payment activities, and similar types of health-related information.

We are required by law to give you this notice of our legal duties and privacy practices with respect to your PHI, maintain the privacy of your PHI, and follow the terms of our notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE YOUR PHI    We may use and disclose your PHI for the following purposes without your specific written authorization:

For Treatment  We may use and disclose your PHI to provide you with medical treatment and services. For example, we may disclose your PHI to doctors, nurses, staff, and other health care professionals within and outside our office to ensure that they have the necessary information to treat you. Family members and friends who are involved in your medical care may also need to know your PHI in order to care for you. We will request your permission before sharing Information with them unless you are unable to give permission due to your health condition.

For Payment  We may use and disclose your PHI to bill and receive payment from you, an insurance company, or a third party for the treatment and services you receive from us. For example, we may need to give your health plan information about a service you received here so it will pay us or reimburse you for the service. However, if you pay for the service yourself (i.e. out-of-pocket and without any third party contribution or billing), we will not disclose this PHI to a health plan if you instruct us not to do so.

For Health Care Operations  We may use and disclose your PHI to operate our office and make sure that you receive the highest quality of care. For example, we may use your PHI to evaluate the performance of our staff or to help us determine whether certain new treatments are effective. We may disclose your PHI to health plans and other providers for the purpose of helping them provide or improve care, reduce cost, and comply with the law.

For Fundraising  We may contact you to ask for your support with fundraising campaigns on our own behalf. If you wish to opt-out of receiving such communications, please notify us in writing, and we will not use or disclose your information for these purposes.

 

IN SPECIAL SITUATIONS    We may use and disclose your PHI for the following purposes when subject to applicable legal requirements without your specific written authorization:

To Avert a Serious Threat to Health and Safety to you and/or others.

As Required By Law and Government Authorities.

To Business Associates who perform functions on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract with them.

For Research Projects that are subject to a special approval process. We will ask you for your permission if the researcher will have access to your name, address or other information that reveals who you are.

For Workers’ Compensation in connection to your claim.

For Public Health Reasons in order to prevent or control disease, injury, or disability; or report births, deaths, suspected abuse or neglect, non-accidental physical injuries, reactions to medications, or problems with products.

For Health Oversight Activities such as audits, investigations, inspections, or licensing purposes. These disclosures may be necessary for certain state and federal agencies to monitor the health care system, government programs, and compliance with civil rights laws.

In Lawsuits and Disputes in response to a court or administrative order or subpoena.

To Law Enforcement Officials in response to a court order, subpoena, warrant, summons or similar process.

To Coroners and Medical Examiners in order to identify a deceased person or determine the cause of death.

To Individuals Involved in Your Care or Payment for Your Care  if 1) we obtain your verbal agreement to do so, or 2) we give you an opportunity to object to such a disclosure and you do not raise an objection, or 3) we can infer from the circumstances, based on our professional judgment, that you would not object. For example, we can assume you agree to our disclosure of your PHI when you bring a companion with you into the exam room during an appointment. In situations where you are not capable of giving consent, we may, using our professional judgment, determine that a disclosure is in your best interest and will disclose only the PHI that is relevant to the person’s involvement in your care.

 

OTHER USES AND DISCLOSURES OF YOUR PHI    We will use or disclose your PHI for the following purposes, only with your specific written authorization:

For Fundraising and Marketing Purposes where there is financial remuneration

For the Sale of Your PHI

For Disclosure of Your PHI to an Attorney or Employer

For Disclosure of Your Psychotherapy Notes   

For Other Uses and Disclosures NOT described in this notice.

 

If you give us authorization to use or disclose your PHI, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose information about you for the reasons covered by your written authorization, but we cannot take back any uses or disclosures already made with your permission.

 

YOUR RIGHTS REGARDING YOUR PHI    You have the following rights regarding your PHI that we maintain in a designated record set (i.e. medical records and billing records we use to make decisions about you).

Right to Inspect and Copy  You have the right to inspect and receive a copy of your PHI that is in a designated record set. You must submit a written request to Timeless Plastic Surgery to inspect and/or receive a copy of your PHI. We may deny your request in certain limited circumstances. We will not charge you if you wish to inspect your PHI. Timeless Plastic Surgery staff supervision is required when inspecting your PHI. If you request a copy of your PHI, we will charge a fee for the labor, supplies, and postage per State regulations. We will notify you in advance of the cost involved, and you may choose to withdraw or modify your request before any costs are incurred.

Right to Amend  If you believe your PHI in a designated record set is incorrect or incomplete, you may ask us to amend the information. To request an amendment, you must submit a written request to Timeless Plastic Surgery.  We may deny your request in certain circumstances.

Right to an Accounting of Disclosures  You have the right to request an “accounting of disclosures.” This is a list of the disclosures we made of your PHI in a designated record set that was non-authorized or required under special circumstances. You must submit a written request and pay a fee to Timeless Plastic Surgery to receive this list.

Right to Request Restrictions  You have the right to request a restriction or limitation on the PHI we use and disclose about you for treatment, payment and health care operations. You have the right to request a limit on PHI we disclose about you to someone who is involved in your care or the payment for it. To request restrictions, you must submit a written request to Timeless Plastic Surgery. If you pay for treatment, services, supplies, or prescriptions out-of-pocket and you request for that information not be communicated to your health plan for payment or health care operations purposes, we will comply with your request. However, we are not required to agree to any other requested restrictions.

Right to Request Confidential Communications  You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must submit a written request to Timeless Plastic Surgery. Your request must specify how or where you wish to be contacted. You need not disclose the reason for your request. We will accommodate all reasonable requests.

Right to a Paper Copy of This Notice  You have the right to receive a paper copy of this notice at any time.

Right to Breach Notification  We will inform you if there is a breach of your unsecured PHI.

 

CHANGES TO THIS NOTICE    We reserve the right to change the terms of this notice and to make the new notice provisions effective for PHI we already have about you as well as any information we receive in the future. We will post the current notice with its effective date in our office as well as on our website. You are entitled to a copy of the notice currently in effect.

QUESTIONS/CONCERNS    If you have any questions about this notice, please contact Timeless Plastic Surgery at 1327 Lake Pointe Parkway, Suite 300, Sugar Land, Texas 77478  or call (281) 242-TIME (8463).

If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint.